Refunds and Right of Withdrawal

Who you are dealing with

ReviewAhead is operated by A.S.Datadin, trading as Aurenix Creative Labs, registered in the Netherlands under Chamber of Commerce number 98214292. Registered business address: Laantje van Kempen 38, 2548 LL The Hague, Netherlands. VAT identification number: NL005316244B97. Contact: hello@aurenix-cl.com.

Trader

A.S.Datadin

Trading as

Aurenix Creative Labs

Registered business address

Laantje van Kempen 38, 2548 LL The Hague, Netherlands

Chamber of Commerce (KvK)

98214292

VAT identification number

NL005316244B97

Email

hello@aurenix-cl.com

Website

aurenix-cl.com

Your statutory right

As a consumer in the European Union you normally have 14 days to withdraw from a contract made online without giving a reason, starting the day the contract is concluded. This right comes from the Consumer Rights Directive, which Dutch law implements in the Civil Code. It does not apply to a purchase you make as a business.

A single report: you are asked to waive the 14 days

Unlocking a report is digital content, supplied to you the moment payment succeeds. The law lets the right of withdrawal end for such content, but only when all of the following are true:

1. you give express prior consent to delivery starting immediately;
2. you acknowledge that you lose your right of withdrawal as a result; and
3. you receive a confirmation of that agreement on a durable medium.

So before you pay you tick a box with these words, and the purchase cannot start without it:

The full report unlocks as soon as payment succeeds. I ask for it to be delivered immediately, and I acknowledge that I lose my 14-day right of withdrawal for this report once it is.

The box is never ticked for you. The time you ticked it and the version of the wording are recorded with your purchase, and the confirmation is printed on the invoice Stripe issues for it and shown on the receipt page after payment. If you would rather keep your 14 days, do not tick it and do not buy. The free report stays available either way. If you have not received that confirmation in a form you can keep, ask and we will send it: until you have it, the right of withdrawal does not lapse.

A report unlocked with a promotion code costs nothing, so there is no payment to withdraw from.

The unlimited plan keeps the full 14 days

The unlimited plan is a monthly subscription. It is not consumed at the moment you buy it, so no waiver is asked for and none applies. You may withdraw from your first subscription payment within 14 days for any reason and be refunded in full. After that, cancelling stops the next renewal and takes effect at the end of the month you have already paid for; part months are not refunded.

To withdraw, use Withdraw from contract here: under Your plan in the account menu when you are signed in, or on the withdrawal page, linked at the foot of the home page, of these legal documents and of the guides, with your invoice number and email address. You are shown what withdrawing does and asked to confirm; the plan then ends at once, the first payment is refunded automatically, and you are sent a confirmation with the date and time we received it. To cancel instead, use Your plan, or email hello@aurenix-cl.com.

Refunds we give anyway

Waiving the 14 days removes an obligation, not the willingness to do the right thing. You will be refunded, on request, where:

• the scan failed, or produced no report, for a reason on ReviewAhead’s side;
• you were charged twice for the same report;
• the report you unlocked was empty or plainly broken;
• you bought a report unlock while an active unlimited plan already covered it.

Ask within 30 days of the payment. A refund is not given simply because the report found fewer problems than you expected: a scan that finds little is the service working, not failing.

None of this affects your statutory rights if the report is not as described. Those rights cannot be waived, and the consent above does not touch them.

How to ask

To withdraw, the quickest way is the withdrawal page. For anything else, or if you prefer, email hello@aurenix-cl.com from the address you used at checkout, or include the number on your invoice. Say what you bought and what you are asking for. You do not need a form or a particular wording, though the EU model withdrawal form is accepted if you prefer it.

A withdrawal is refunded within 14 days of the day we receive it, and any other refund within 14 days of the request being accepted. Refunds go back to the original payment method through Stripe, which may take a few more days to show on your statement. No fee is charged for a refund.

Prices and tax

Prices are in US dollars and the price is shown on the button before you pay and again on Stripe’s payment page. No tax or fee is added at checkout: the amount shown is the amount charged. Stripe issues an invoice for every purchase.

Complaints

Write to hello@aurenix-cl.com first: most things are settled that way. You may also bring proceedings in the courts of the Netherlands or of the EU country you live in, and if you live in another EU country, the European Consumer Centre there can advise you on a cross-border complaint.

This policy forms part of the Terms of Service. See also the Privacy Policy for what happens to your data.